Last updated: November 10, 2026.
Digital course purchases
All digital course and downloadable product purchases from Glow Era Skin Studio are final and nonrefundable, except where applicable law requires otherwise.
This policy applies to The Skin Reset: 35+ Edition and the digital materials included with your purchase. Please review the course description before buying.
We do not offer change-of-mind refunds, exchanges, or cancellations after purchase. This includes deciding not to use or complete the course.
Access problems or billing errors
If you cannot access your purchase, believe you were charged twice, or notice another billing error, contact jenn@gloweraskinstudio.com with your order number and checkout email so we can investigate and help resolve the issue.
Please do not send passwords or full payment card details. Nothing in this policy removes consumer rights or remedies that cannot lawfully be excluded.
Products purchased elsewhere
Purchases made through Amazon or another retailer are subject to that seller’s return and refund policies. Glow Era Skin Studio does not process those orders or refunds.